How we look after you and how we get paid

How do we explain it all to you?

Firstly we are always available to talk to you by email, phone or in person - as much or as little as you require.

Once we have found the most suitable quote for you as outlined on our web page “How we find the best insurance policy for you” we provide you with that quote in writing.

We also provide you with a written Insurance Statement of Advice (SoA). The SoA outlines in detail amongst other things: the cover, options, choices and all the costs involved in your new policy.

When you have accepted a quote and are ready we do the application together over the phone or in person. This can save a lot of time.

In about a quarter of cases we find it worthwhile talking to one or more underwriter before submitting the application.

You have insurance cover from the moment the application gets submitted.

Some policies get instantly accepted by the insurance company. With others the underwriting process takes a little longer. This is especially the case for larger policies and if there are health issues.

An experienced agent can add a lot of value during the underwriting process – talk to us for more details about this if you are interested.

Once the policy is in force we stay in touch with you and regularly review it.

When you are in a position to make a claim we are there to help and assist you. This is often a time when support is really needed.

How do we get paid?

You do not have to pay for the great insurance services we provide!

The insurance company pays commission to insurance brokers directly.

The commission the insurance company pays does not in any way add to the cost of your policy, in fact strangely enough often the opposite is the case.

In general if you purchase a life, income protection, TPD or Trauma insurance policy directly from an insurance company or via the internet it actually costs more (see our Top 10 Tips) - meaning it is cheaper to use an advisor for this kind of insurance even though the company pays commission to the brokers.

This is quite a different situation to car or home insurance where it can often be cheaper to purchase directly from the insurer.

If you already have a policy and would like to switch to our services or would like us to review your existing policy we would be very happy to assist and welcome you, also free of charge.