Below is the Complaints Policy of Fiduciary Duty Advisers our Licensee as required by law. As the policy states, if you have any complaints, issues or questions please contact us first.
Fiduciary Duty Advisers Pty Ltd (FDA) Complaints Policy
What should I do if I have a complaint?
If you have any complaints about the services we have provided to you, you should take the following steps:
Contact your financial adviser (In Your Interest Financial Planning) or contact us (the Licensee) by any of the following means:
Post: 2A Napier St, Goonellabah, NSW 2480
Phone: 02 6624 4242
We will acknowledge your complaint within 24 hours of receipt if practicable to and we will try and resolve your complaint quickly and fairly.
If you need additional assistance to lodge a complaint, please use any of the above methods to contact us and we can engage accessibility services such as interpreters if required or we can assist you.
If the complaint can’t be resolved to your satisfaction within 30 calendar days, you have the right to refer the matter to the Australian Financial Complaints Authority (‘AFCA’). Fiduciary Duty Advisers is a member of AFCA. AFCA can be contacted on:
Post: GPO Box 3, Melbourne, Victoria, 3001
Phone: 1800 931 678
Where we need more time (for example due to complexity or difficulties investigating your complaint), we will write to you to let you know that we need more time, the reasons why and that you have the right to refer the matter to the AFCA is you are dissatisfied.
In Your Interest Financial Planning